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Thank you for visiting STAR IMAGES Frequently Asked Questions.
We are one of the Northwest's largest team photographers.
Our mission is to provide our customers--our many leagues, teams, coaches,
players, parents--the best possible service.
To that end, this special area of our web site is intended to answer many
questions BEFORE they arise. We'll continue to update it and add
questions/answers so we can continue to educate and give leagues and families
what they need for a positive experience.
Use the hyperlinks below, for a comprehensive list of commonly asked questions
and the corresponding answers.
Frequently Asked Questions for:
Photography
PHOTOGRAPHY
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PHOTOGRAPHY
Q - Where do I get my picture order envelope?
A - Your coach should have received a packet of order envelopes in the
mail, he will distribute those and you should make certain you complete your
order form prior to picture day. If you have lost or misplaced your order form
ask your coach for another or we will have extras on picture day.
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Q - When will my pictures be complete?
A - Pictures will be shipped to your coach approximately 3 weeks after
picture day
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Q - What if I forgot to order something?
A - Not a problem - just go to the
Reorder form online
and order additional photos. These will be shipped directly to your home.
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Q - I forgot to fill out my Star Card statistics - what can I do?
A - You can fill out the
online "Star Card Stats" form
- we need to receive the form within 24 hours of your picture day. If not, your
Star Cards will be printed independently and shipped to you.
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Q - Can I order more pictures later?
A - Yes, for secure credit card orders you can place a Reorder online - just go to the
Reorder form online
. You can also order with a check by printing the
Printable Reorder Form
and mailing the form to us with your payment.
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Q - I forgot to fill out my order form and turn it in - what should I do?
A - You can
Reorder online
. You can always order a team picture even if we did not photograph your child individually.
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Q - I forgot to include payment in my order form - can I sent it later?
A - Sorry, but we are unable to accept late payment - any envelopes
without payment will not be processed - to order you can print a Reorder Form
from this website,
Reorder online
, or call to have one sent to you.
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Q - I have more than one child - can I put all of the money in one envelope?
A - Sorry, but you need to put separate payment in each of your
children's envelopes - if you combine payment you run the risk of your order
being wrong or incomplete.
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Q - I am divorced/separated - how can we keep our orders separate?
A - Simple - just fill out two separate order envelopes with payment in
each - we will package your orders separately
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Q - How do I pay for my pictures?
A - Check, money order or cash needs to be included in your picture
envelope - exact amounts please, we do not refund overpayments. Please give
yourself ample time to fill out your order forms prior to picture day - we do
not carry change.
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Q - Do I need to pay sales tax?
A - Sales tax is already included in your picture prices.
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Q - How long after picture day can I still order?
A - You can order for 24 months after picture day.
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Q - I would like a picture of my children together or I'm a coach and want a picture with my son/daughter - can I do that?
A - Certainly - just fill out a separate order form and include payment.
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Q - I received my order - I think something is missing..?
A - Fill out the
"Something's Wrong With My Order"
form on our website,
(you can also print the form from this website) - fill it out and tell us what
pictures you did receive - we can then research your order and make any
corrections
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Q - I received my order - I'm not happy.
A - While we strive to always do an excellent job, there are times we
miss on a picture - simply fill out the form
"Something's Wrong With My Order"
and return the pictures you are unhappy with - if it is a fixable problem, we will
make the correction for you or we will send you a refund.
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Q - What if my child has his eyes closed?
A - We try our best to catch closed eyes during the picture taking
process but sometimes we are unsuccessful - we will send you the pictures and
the opportunity for a retake.
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